1. Introduction

Welcome to Exterior Cleaning Experts. This privacy notice explains how we collect, use, and protect your personal data when you visit https://exterior-cleaning-experts.co.uk/, use our contact forms, purchase a service, or interact with us online.

2. What Data We Collect

We may collect the following types of personal data:

  • Identity Data: Name, date of birth, and gender.
  • Contact Data: Email, phone number, billing and delivery address.
  • Financial Data: Bank and payment information.
  • Technical Data: IP address, browser type, operating system, and device information.
  • Usage Data: Information about how you use our website and services.
  • Marketing Data: Your preferences for receiving communications from us.

We do not collect any sensitive data such as race, religion, or health information.

3. How We Collect Your Data

We collect data in several ways, including:

  • When you fill out forms, subscribe, or contact us.
  • When you make purchases or request services.
  • Through cookies and analytics tools that monitor how you interact with our site.

For more details, please read our Cookie Policy.

4. How We Use Your Data

We use your personal data to:

  • Provide and manage our services.
  • Process payments and send invoices.
  • Communicate with you and respond to inquiries.
  • Improve our website and customer experience.
  • Send marketing communications (only if you’ve opted in).

You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us at hello@exterior-cleaning-experts.co.uk.

5. Sharing Your Data

We may share your data with trusted third parties such as:

  • IT and hosting providers
  • Payment processors
  • Professional advisors (lawyers, accountants, etc.)
  • Regulatory authorities if required by law

All third parties are required to keep your data secure and only use it in accordance with our instructions.

6. Data Security

We use advanced security measures to protect your personal data from unauthorized access, loss, or misuse. Access to your data is restricted to employees and partners who need it for business purposes.

7. Data Retention

We keep your personal data only as long as necessary to fulfill our legal and business obligations. Typically, we retain records for up to six years for tax and accounting purposes.

8. Your Rights

You have the right to:

  • Access your personal data.
  • Request correction or deletion of data.
  • Restrict or object to data processing.
  • Withdraw consent at any time.

To exercise your rights, please contact us at hello@exterior-cleaning-experts.co.uk.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies when visiting external sites.

10. Cookies

We use cookies to enhance your browsing experience and analyze site traffic. You can manage or disable cookies in your browser settings. For full details, please visit our Cookie Policy.

© 2025 Exterior Cleaning Experts Ltd. All rights reserved.