Welcome to Exterior-Cleaning-Expert (exterior-cleaning-expert.co.uk) — a trusted rooftop and exterior cleaning service provider in the United Kingdom.
To ensure a smooth, safe, and professional service experience, please read and agree to the following Terms & Conditions before booking our service.

Service Policy – Exterior-Cleaning-Expert

  • We provide rooftop cleaning, moss removal, gutter cleaning, pressure washing, and related exterior cleaning services across selected UK areas.
  • All services are performed by trained professionals following UK health & safety standards.
  • Service availability may vary depending on weather, roof condition, and safety assessments.

Service Warranty / Work Guarantee Policy

Our service guarantee covers workmanship quality only — similar to the warranty reference you provided, but adapted to cleaning services:

What Our Guarantee Covers

  • If you notice any area that was missed or not cleaned properly, we will return to inspect and fix it within a reasonable timeframe.
  • Workmanship guarantee is valid 7 days from service completion.

What the Guarantee Does Not Cover

Just like your reference warranty list, here are conditions where a guarantee will not apply:

  • Pre-existing roof damage (broken tiles, cracks, leaks, loose ridges).
  • Water damage or structural issues unrelated to our cleaning work.
  • Damage caused by poor roof maintenance, age-related wear, or weak structure.
  • Blocked gutters caused by internal collapse or unrelated debris buildup.
  • Moss regrowth — since natural regrowth depends on roof condition, weather, and environment.
  • Damage caused by unstable roofs, rotten battens, fragile tiles, or unsafe surfaces.
  • Issues due to previous cleaning methods, chemicals, or roof coatings applied by others.

When We May Refuse Service

Similar to the reference conditions (non-applicable cases):

We may decline or postpone service if:

  • The roof is structurally unsafe.
  • The weather conditions make working at height dangerous.
  • Customer fails to provide safe access to the roof or working area.
  • Hazardous materials, wasps/beehives, or fragile surfaces are present.

Inspection & Repair Policy

This section mirrors your “Service & Repair Policy” but adapted for rooftop cleaning:

  • Prior to starting, our team may inspect the roof. If we notice significant damage, we may request written approval before proceeding.
  • Cleaning may reveal hidden issues (loose tiles, cracks, leaks). We are not responsible for pre-existing damage.
  • If additional repair work is required, we will provide a separate quote.
  • If the roof is found unsafe for cleaning, we may reschedule or cancel the job for safety reasons.

Booking, Cancellation & Rescheduling

  • Bookings can be made online, via phone, or email.
  • We may request photos or an on-site assessment before confirming the cost.
  • Cancellations within 1 week of the appointment may incur a fee.
  • In case of rain, storms, or unsafe weather, we reserve the right to reschedule.

Return, Refund & Compensation Terms

Since this is a service-based business, not a product business, the refund rules are adapted:

Refund Eligibility

Refunds may apply only when:

  • The service was paid for in advance AND
  • We were unable to deliver the service due to our fault AND
  • No alternative solution or rescheduling was acceptable to the customer.

Refund Will Not Apply If:

  • The customer cancels less than 24 hours before the appointment.
  • The roof is found unsafe, inaccessible, or incorrectly described.
  • Cleaning results vary due to roof condition, age, material, or previous damage.
  • Moss or dirt returns naturally after some time.

Refund Processing Time

Refund time may vary (typically 3–7 working days).

Important Notes / Limitations

These notes match the structure of your reference content:

  • We are not responsible for pre-existing damage, loose tiles, leaks, or weak surfaces.
  • We are not liable for power issues, internet issues, or water supply problems at the customer property.
  • Any incorrect price on the website due to technical error may result in the booking being cancelled or corrected.
  • Customers must ensure that vehicles, furniture, or valuable items near the roof area are covered or moved.

Payment Terms

  • Payment is due immediately after service completion unless agreed otherwise.
  • We accept bank transfer, online payment, or cash.
  • Late payments may incur charges.

Website Use & Legal Policy

  • All content on the website (text, images, logo) is property of Exterior-Cleaning-Expert.
  • You agree not to misuse the website or copy our content without permission.